Series 14: Exercise

Exercise

Fill in the blanks using the appropriate term from the list (not all words will be used).

Retail communication

Correspondence

Institutional communication

1. A letter that is mailed to 20 institutional customers and 5 retail customers is considered to be _____.

2. A written communication that is distributed to 20 non-institutional customers within a 30-calendar-day period is considered _____.

3. A letter that is m